I purchased a subscription but I want a refund. What can I do?

If you've recently subscribed to Kuddl MORE but have had a change of heart, you might qualify for a refund based on your situation. However, please be aware that we typically don't offer refunds for unused subscription time, as outlined in our Terms and Conditions.

The method to receive a refund depends on your original purchase route:

1. Kuddl MORE via App Store Account:

If your subscription to Kuddl MORE was purchased on an iPhone, it was processed via your Apple ID, with Apple directly managing it.

Since Apple uses a distinct billing system, Kuddl Support can't access your payment details or issue refunds.

For refunds in this scenario, please contact Apple Support directly. You can do this either by visiting their official page or calling the designated support number for your region.

Don't forget: Ensure your subscription's auto-renewal is turned off by following these steps [link to steps].

2. Kuddl MORE via Play Store Account:

If you purchased Kuddl MORE on an Android device, the transaction was processed via your Google account. You can manage or view this here under the 'Budget and order history' section.

The Kuddl team is here to help too! Reach out to us at help@kuddl.com with your order ID, which starts with a "GPA" prefix followed by several digits (e.g. GPA.1234-1234-1234-12345.0).

In any case, we really value your feedback, especially as a young company that wants to learn and grow. If you're feeling up to it, we'd appreciate if you could let us know your reasons for not Kuddling MORE. Send us an email at help@kuddl.com!

Still need help?

If you're encountering any problems or have any questions, we're just a few clicks away! Send us a quick email at help@kuddl.com or use 'Need Help?' button in your Kuddl app. Pro tip: Giving us specifics about your issue and screenshots will help us help you even faster.